Return & Refund Policy

Our #1 priority here is your happiness. Which means we stand by our product 100%, no matter what, no questions asked, no holds barred, no ifs, no ands, no buts. If you have a problem, we will solve it. Refund it. Whatever it takes. Just reach out to our Customer Happiness Team. We're here for you. Happiness. Guaranteed.

90-Day Risk-Free Trial — All Products

We offer a 90-day risk-free trial on all Terra Wellness products. If you are not completely satisfied within 90 days of receiving your order, you are entitled to a refund — and you keep the product. There is no need to repackage, ship, or return anything.

Why This Saves You Money & Time

With most retailers, returning heavy fitness equipment means repackaging the product, paying $50–$150+ in return shipping for oversized or heavy items, driving to the post office, waiting in line, and then waiting weeks for your refund to be processed. After all that, you end up with nothing — no product and less money back once shipping is deducted.

With Terra Wellness, you come out ahead:

You keep the product — donate it, gift it to a friend, or keep using it. It's yours.
You save on return shipping — no $50–$150+ out of your pocket to send back heavy equipment.
You save time — no repackaging, no post office trips, no tracking parcels, no waiting for warehouse inspections.
You get your refund faster — processed as soon as your request is approved, not after we receive and inspect a return.

One email to our team and it's done. You keep the product, you get your money back, and you don't waste a single minute of your day on returns logistics.

Your Refund Amount

Within 14 Days of Delivery

Refund amount = Sale price paid, less 15% (shipping & handling contribution), with a minimum deduction of $10.

You keep the product. Nothing to return.

Examples

If you purchased a product for $59:
15% = $8.85, but the minimum deduction is $10.
Your refund = $59 − $10 = $49. You keep the product.

If you purchased a product for $149:
15% = $22.35.
Your refund = $149 − $22.35 = $126.65. You keep the product.

If you purchased a Vibration Machine for $399:
15% = $59.85.
Your refund = $399 − $59.85 = $339.15. You keep the machine.
(Compare this to paying $80–$150 in return shipping and getting nothing back — you save money AND keep the product.)

If you purchased a Vibration Machine for $599:
15% = $89.85.
Your refund = $599 − $89.85 = $509.15. You keep the machine.
(Return shipping on a 25kg machine would cost you $100–$150+ — with us, you keep it and still get the majority of your money back.)

After 14 Days (Day 15 – Day 90)

If more than 14 days have passed since delivery and you're still not satisfied, we'll refund 50% of the sale price you paid. You keep the product — no returns required.

We can't resell used fitness and wellness products for hygiene and safety reasons, so we'd rather you kept it and donated it, gifted it to a friend, or continued to give it a try. We still want to make sure you're not completely out of pocket, which is why we refund half.

Examples

If you purchased a product for $59:
Your refund = 50% of $59 = $29.50. You keep the product.

If you purchased a product for $149:
Your refund = 50% of $149 = $74.50. You keep the product.

If you purchased a Vibration Machine for $399:
Your refund = 50% of $399 = $199.50. You keep the machine.

If you purchased a Vibration Machine for $599:
Your refund = 50% of $599 = $299.50. You keep the machine.

This guarantee applies to the price you actually paid at checkout (including any discounts or sale pricing).

How to Initiate a Refund

To begin the process, please contact our Customer Happiness Team by email at support@terrawellness.com.au. To ensure your request is processed promptly, please include the following information in your message:

• Your order number
• The item(s) you'd like a refund for
• A brief description of the reason

A member of our team will respond within 24 hours to confirm your refund.

Refund Processing

Once your refund has been approved, it will be issued to your original payment method. Please allow 3–7 business days for the funds to appear, as processing times may vary depending on your financial institution.

No return shipment is required — processing begins as soon as your request is approved.

Late or Missing Refunds

If your refund has not appeared within the expected timeframe, we recommend taking the following steps before contacting us:

• Re-check your bank or payment account for any pending transactions.
• Contact your credit card provider, as processing times can vary.
• Reach out to your bank directly, as internal delays may occasionally occur.

If you have completed the above steps and your refund has still not been received, please email us at support@terrawellness.com.au and we will investigate and resolve the matter promptly.

Gift Returns

If an item was purchased as a gift and shipped directly to you as the recipient, a store credit will be issued once the refund has been processed.

If the gift was originally shipped to the purchaser, the refund will be returned to the original payment method used at the time of purchase.

Damaged or Faulty Items

If your order arrives damaged or defective, please contact us within 7 days of delivery at support@terrawellness.com.au with the following:

• Your order number
• Clear photographs documenting the damage or fault

We will prioritise your case and arrange a replacement or full refund at no cost to you. The 15% shipping and handling deduction and 50% limitation do not apply to faulty or damaged items — you will receive a full refund of the price paid. Your rights under Australian Consumer Law always apply.

Our Commitment to You

Terra Wellness was founded on a commitment to quality, transparency, and trust. If something is not right with your order, we will work with you to make it right — efficiently and respectfully.

Your comfort and confidence in our products are guaranteed.